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What does the 'Delete Folder/s in Box' action do?

Allows you to delete a single or multiple box folders from a HubSpot workflow 

The Delete folder/s in Box action by Integration Glue allows you to automatically remove entire directories from your Box account via HubSpot workflows. This is particularly useful for cleaning up project folders when a Deal is cancelled, removing temporary staging folders, or managing document lifecycles to maintain a clean Box environment.

Quick Reference: Credits & Logic

  • Credit Usage: Each successful execution of this action consumes 1 credit.

  • Errors: If the action fails due to an invalid Folder ID or authentication issues, no credits are charged.

  • Safety Net: By default, Box requires folders to be empty before deletion. However, this action includes a "Recursive" option to override this.

  • Authorised Box User: Select the connected Box account from the dropdown menu. This user must have the appropriate permissions (Editor or Owner) to delete the target files.

  • Folder ID: Enter the unique numerical ID of the Box folder you wish to remove.

    • Dynamic Deletion: It is highly recommended to use a HubSpot property token (e.g., a custom property where you stored the Box Folder ID during a "Create Folder" step) to ensure the correct folder is targeted for each record.

  • Recursive Delete (Delete non-empty folders) : Select True or False from the dropdown.

    • False: The action will only succeed if the folder is completely empty. If the folder contains files or sub-folders, the action will fail.

    • True: Use with caution. This will delete the folder and all of its contents (files and sub-folders) regardless of whether they are empty.

How to Set Up the 'Delete folder/s in Box' Action

Step 1: Create a New Workflow

  1. In your HubSpot account, navigate to Automation > Workflows.

  2. Click Create workflow and choose your object type (e.g., Deal-based).

  3. Set your Enrollment Triggers (e.g., "When a Deal Stage moves to Closed Lost").

Step 2: Add the Action

  1. Click the + icon to add a new action.

  2. In the sidebar, scroll to the Apps section and select Delete folder/s in Box.

Step 3: Configure Deletion Logic

  1. Select the Authorised User: Choose the appropriate connected Box account.

  2. Provide Folder ID: Use the Property token button to select the property where your Box Folder ID is stored.

  3. Set Recursive Logic: Choose whether to delete non-empty folders.

  4. Click Save.

Step 4: Review and Publish

  1. Double-check your logic: Ensure your Enrollment Triggers are specific so you don't accidentally delete active client folders.

  2. Review your workflow settings and click Turn on.

Important Considerations

[!WARNING] Data Recovery: Folders deleted via this action are moved to the Box Trash. While they can usually be recovered by a Box Admin within 30 days, "Recursive Delete" can remove a large volume of data instantly. Always test this in a sandbox or with a test folder first.

  • Finding the Folder ID: The Folder ID is the numerical string at the end of a Box URL (e.g., box.com/folder/123456789).

  • Permissions: If a folder fails to delete even with Recursive set to "True," verify that the Authorised User has "Delete" permissions in Box for that specific directory.